At d’Annam, we take great care in preparing and delivering every order. Please review our policy before making a purchase.
1. Shipping & Delivery
We process orders as promptly as possible. Delivery times vary by destination, carrier, and customs clearance. Once your order ships, you'll receive a confirmation email with tracking information. Tracking updates may take some time to appear.
Delivery estimates are not guaranteed, subject to applicable law.
2. Final Sale & Returns
Due to the nature of our fragrance products, all sales are final, except where required by law.
We do not accept returns or exchanges due to changes of mind or personal fragrance preferences.
We may consider exceptions on a case-by-case basis at our discretion.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please follow these steps:
Step 1: Contact Us
Email help@dannam.co within 7 days of delivery with your order number and a description of the issue.
Step 2: Provide Evidence
Include clear, original photos or videos of the affected product and, where relevant, its packaging and shipping label.
Step 3: Keep Your Product
Please keep the product and original packaging until your claim is resolved. We may request additional evidence or a return for inspection.
Step 4: Claim Review
We review claims individually. Refunds, replacements, and exchanges are subject to verification and approval, with remedies provided as required by applicable law.
The 7-day reporting period does not limit your statutory consumer rights.
4. International Duties & Taxes
We prepay import duties and taxes, including VAT where applicable, for most international orders. If there's any additional charge, please contact us at help@dannam.co.
5. Order Changes & Cancellations
Orders are processed quickly, so changes and cancellations are not guaranteed.
Please contact help@dannam.co as soon as possible if you need assistance. We will do our best to accommodate your request before dispatch.
Customers are responsible for providing accurate shipping information. Address changes cannot be guaranteed once an order is processing.
Applicable statutory cancellation rights remain unaffected.
6. Lost or Missing Packages
If your package is marked as delivered but cannot be found, please check the delivery location and with neighbors or building management before contacting us.
We can assist by reviewing tracking details and, where appropriate, initiating a carrier investigation.
Once the carrier confirms delivery to the address provided, d’Annam is generally not responsible for subsequent loss or theft, except where required by law.
Refunds or replacements for missing packages are not guaranteed and are subject to verification.
7. Claim Verification
We may verify claims using order records, shipping information, delivery confirmations, and supporting evidence. Additional documentation or product inspection may be required.
Claims involving false, manipulated, or misleading evidence, including AI-generated images presented as genuine photographs, may be rejected in accordance with applicable law.
8. Refunds & Replacements
Approved refunds are issued to the original payment method and typically appear within 3–5 business days, depending on your payment provider.
If a return is required, we will provide instructions. Please do not send products back without prior authorization.
9. Authorized Retailers
For purchases made through authorized retailers, please contact the retailer directly regarding returns or refunds. We remain happy to assist with product-related questions.
10. Contact Us
For assistance, email help@dannam.co with your order number and relevant details. We aim to respond within 48 hours, excluding weekends and public holidays.
Nothing in this policy limits consumer rights that cannot lawfully be excluded.
d’Annam Parfums
Operated by Zen91 Inc.
228 Park Ave S, PMB 17047
New York, NY 10003
United States
Last updated: October 13, 2026